In compliance with the performance control and security checks prescribed by its clients like the Diplomatic Missions, BLS International provides full cooperation in implementation procedures, which demonstrates the commitment towards services. BLS ensures all customer interaction is met in line with defined standards.

• Visa Application Centre Heads stay in constant contact with the designated officer of the mission through regular meetings and submission of reports.
• Nominated staff of the Mission will have complete access to the Visa Application Centre at all times. Unannounced inspections of functions related to processing of visa applications, infrastructure, facilities, and security are also welcome.
• The entire staff of the Visa Application Centre can be appointed after the Mission’s approval, if required.
• BLS International keeps an IT uptime in excess of 99.9% and obtains feedback on all interactions within the Visa Application Centre.

Commitment is not just a word.

BLS Team is committed to delivering intelligent solutions for your outsourcing needs. Its subject matter experts understand your business objectives and provide insight and input to mitigate any potential risks.

BLS International Services Ltd. has invested time and resources in the development of technology to effectively manage complex workflows for large volume of applications.

Adopted technology enables us to:

• Provide website development services
• Online appointment scheduling
• Payment acceptance and issuance of bar-coded receipts
• Queue Management System – for monitoring pressure on counters
• Tracking the status of application
• Biometric services
• Availability of software application and data
• Application data not retained by any software, unless permitted by the Mission.
• Integrate various payment methods for applicant convenience.
• Multiple centre support.

Tailor – made solutions

BLS is focused on providing customized solutions and strives to continually provide a unique and innovative approach to cut through the core of your needs. Success comes from honoring its commitment and exceeding the mission’s expectations consistently.

At BLS International Ltd., security and confidentiality of the clients’ data is its highest priority. Various electronic and physical measures are in place which ensures security of all premises and assets. Protection of assets, customers and employees is central to the organisation’s ability to compete and succeed.

Physical security:

• CCTV cameras in all centers with remote monitoring channel provided to the concerned Mission and Corporate Office.
• Motion Sensor system
• Metal Safe for documents
• Smoke detectors
• Emergency exits
• Fire Extinguishers
• Intruder Alarm System
• Metal detectors and hand held detectors

Electronic security:

• All transactional data including details of applicants, interview appointments, fee collections to be stored on a web server hosted in a secure data center.
• No transactional information to be stored on the workstations.
• All data transmission between the web servers and VAC workstations to be encrypted with 128bit SSL.
• All equipment to be under warranties and maintenance and support agreements with OEMs to eliminate any operational downtime
• No local storage, USB drives, CD/DVD permitted on workstations.
• All workstations have Firewall and antivirus software.

To mitigate any risks and threat to security, BLS International Ltd. also adopts the following stringent measures, which help in preventing fraud:

• Thorough background screening of all its employees.
• Clear segregation of tasks and duties and multiple audit checks.
• Following a “Code of Business Conduct”
• Onsite facility surveillance through CCTV.

People… Its Strength

Its competence and strength lies within its workforce. It is justifiably proud of the highly experienced, dedicated team, which is the key to rigorous, on time outsourcing solutions.  BLS team is the company’s mainstay, which exploits the state-of-the-art technologies to their full potential, leveraging their already exceptional talent.