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Positions Name: Regional Head
Experience: 15 - 20 years
Qualification: MBA

Salary: Upto 12 Lacs per annum


Areas of Responsibility & brief description

  • Overall responsibility to manage the existing accounts in the region.
  • To manage efficiency & productivity of VACs.
  • To ensure compliance to all processes as per SLA.
  • Liaison with support functions (Administration, HR, Finance etc).
  • Overall Security of the business units (Physical & Data).
  • New process roll outs for new operations.
  • Product & Process Training.
  • To effectively manage staffing.
  • To manage relationships with Consulate officials on a day to day basis. Meeting with Embassy on a weekly basis and sharing the Minutes with Embassy and Management.
  • Achieve target (EBITA) for the region.
  • Represent the company in the region and contribute to the company’s growth in the region.
  • Business Development, Bid Management and Business scoping as when required.
  • Preferably MBA from an Institute at repute.
  • 15 to 20 years of experience in a Customer Service Industry Preferably Hospitality Background / Call Centre Background.
  • Experience in handling a team of people or process.
  • Basic knowledge of Computer Skills.
  • Excellent Interpersonal skills.
  • Customer Orientation.
  • Ability to lead & develop.
  • Achievement orientation.
  • Adaptability.
  • High level of integrity.
  • Interpersonal Skills.
  • Self Motivated and Self Directed.
  • Ability to multi task.
  • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness.
  • Problem -solving.
  • In-depth knowledge and understanding of systems and processes.
  • Time Management.
  • Planning, Organizing, Motivating, Directing and Controlling.
  • Good Business acumen, contacts and etiquette.
  • People management skills.
  • Experience in dealing with Customers of Foreign Nationals would be an added advantage.
  • Ability to lead and develop others would be an added advantage.
  • Knowledge of Local Language would be an added advantage.