Positions Name: Head of Operations
Experience: 15 - 20 years
Areas of Responsibility
- Overall responsibility to manage the existing accounts in the region.
- To manage efficiency & productivity of VACs.
- To ensure compliance to all processes as per SLA.
- Liaison with support functions (Administration, HR, Finance etc).
- Overall Security of the business units (Physical & Data).
- New process roll outs for new operations.
- Product & Process Training.
- To effectively manage staffing.
- To manage relationships with Consulate officials on a day to day basis. Meeting with Embassy on a weekly basis and sharing the Minutes with Embassy and Management.
- Achieve target (EBITS) for the region.
- Represent the company in the region and contribute to the company’s growth in the region.
- Business Development, Bid Management and Business scoping as when required.
- To ensure timely remittance from the partner as per MOU terms.