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Language English हिंदी മലയാളം
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For newborn child passport born in UAE, the original Birth Certificate in English has to be attested by the UAE Ministry of Foreign Affairs (MOFA)

Careers

Careers

Designation: Customer Service Executive - Passport/Visa Application Centre
About the Role

We are seeking a professional, customer-oriented, and detail-driven individual to join our Passport/Visa Application Centre in Dubai as a Customer Service Executive. The role is responsible for assisting applicants throughout the passport and visa application process, ensuring efficiency, accuracy, and an exceptional standard of customer service that reflects BLS International’s commitment to excellence.

Key Responsibilities

  • Manage end-to-end passport and visa application procedures in compliance with mission and company standards.
  • Provide clear, courteous, and accurate guidance to applicants on documentation and process requirements.
  • Perform data entry and verification with 100% accuracy.
  • Handle cash transactions and prepare accurate daily reconciliation reports.
  • Maintain current knowledge of visa regulations, center procedures, and embassy guidelines.
  • Demonstrate flexibility in work location and shift schedules as operationally required.
  • Ensure adherence to company standards on security, confidentiality, and customer service quality.

Other Requirements

  • Valid UAE Residence Visa (sponsored by spouse, parents, or freelance).
  • Bachelor’s degree in any discipline.
  • 6 months to 1 year of experience in customer service, front-office, or administrative operations (preferably in service industries).
  • Strong communication and interpersonal skills with a customer-centric approach.
  • Typing speed: Minimum 40-45 words per minute with 100% accuracy.
  • Proficiency in Hindi is mandatory; knowledge of additional languages will be an advantage.
  • Proficiency in MS Office applications.
  • Flexibility to work in different locations and shifts as required.

Key Competencies

  • Customer Focus & Service Excellence
  • Attention to Detail
  • Team Collaboration
  • Adaptability & Flexibility
  • Integrity & Professional Conduct

Why Join BLS International?

  • Work with a global leader in consular and visa outsourcing services.
  • Be part of a diverse and multicultural team delivering high-impact public services.
  • Opportunities for career growth and skill development within an international framework.
Designation: Customer Service Executive
Job description
  • Handling the complete procedure of passport and visa application as per the standards of Mission. Answering queries of all applicants and guiding applicants on rules and regulations.
  • Communicating and guiding applicants in a polite and helpful manner.
  • Responsible for data entry without errors.
  • Constantly updating self on product knowledge.
  • Guiding applicants on the process.
  • Cash handling and reporting accurately.
  • Flexible to work in a different location and shift timings.
Additional Skills are Requirements
  • Excellent communication and interpersonal skills.
  • Excellent typing skills
  • Experience in customer service for a year minimum.
  • Should have a valid residence visa in Dubai.
  • Flexible in working hours
  • Should be a team player
Job Types : Full-time, Permanent
Salary and Benefits
  • Salary: AED3,000.00 per month
  • Annual leave – 30 days with air ticket allowance
Working days : Monday to Saturday, Sunday is a week off.
Timings :- 9:00AM – 6:00PM
Work Location : Unit no 118 -119, Mezzanine floor Al Khaleej Center, Opposite Al Ain Center, Mankhool Road, Bur Dubai.
Designation: Call Center Executive
Job description
  • Answering inbound calls of applicants/Customers.
  • Call resolution by giving correct and timely information.
  • Communicating with the customers in a polite and helpful manner over the phone.
  • Constantly updating self on the updates set by the Embassy of India (EOI)/Consulate General of India (CGI)
  • Promoting Value Added Services.
  • Achieving monthly targets by up-selling of services.
Additional Skills are Requirements
  • Excellent communication and interpersonal skills.
  • Experience in customer service for a year minimum.
  • Should have a valid residence visa in Dubai.
  • Flexible in working hours
  • Should be a team player
Job Types : Full-time, Permanent
Salary and Benefits
  • Salary: AED3,000.00 per month
  • Annual leave – 30 days with air ticket allowance
Working days : Saturday to Thursday. Friday weekly off
Shift Timings :- 8:00AM – 5:00PM ;9:00AM – 6:00PM ; 10:00AM – 7:00PM
Work Location : Unit no 118 -119, Mezzanine floor Al Khaleej Center, Opposite Al Ain Center, Mankhool Road, Bur Dubai.

At BLS, we believe in our employee’s career growth. We encourage them to portray their skills and abilities and work on their strengths to take them to the next level.

If you are interested to work with us, please send your CV to careers@blsindiavisa-uae.com