Customer Feedback and Complaint
In order to get an update on your feedback or complaint, you are requested to provide the listed details by writing an email to feedbackitaly.sg@blshelpline.com
- Complete details of the application (Date and place of submission)
- Number of applications submitted/enclosed
- Contact Details (Mobile/ Landline Number)
- Passport Number/ Full Name as displayed on passport
- Mode of Payment (Postal Order or receipt enclosed for online payment)
- Feedback or complaint of the applicant
Alternatively, you can also fill-up the below mentioned Feedback or complaint form:
Customer Feedback and Complaint Form
On receipt of any feedback or complaint from your end, our dedicated team will work to resolve the issue on priority and will respond to you within two working days. However, if our dedicated experts fall short of resolving your queries within the stipulated time frame, we will certainly update you on the progress and let you know the expected time within which, your query will get resolved.
If in any situation you are not satisfied with our response, you can escalate the matter to next level, please follow our Escalation process . Under this level, all your complaints are taken care of with upmost priority by our concerned team.
Compliments
Positive response always plays a pivotal role in evaluating the performance of staffs that further motivates them to deliver quality services to the clients. It also inspires a staff towards the accomplishment of his/her personal as well as professional goals.
You can share your compliment by writing an email to feedbackitaly.sg@blshelpline.com
Further, we practice the following process to share this compliment with the relevant associate:
- BLS International Customer Support team accepts the compliment
- The compliment is shared with the respective associate
- The associate with the highest rating will be awarded with a certificate of appreciation/recognition.
Alternatively, you can also fill-up the below mentioned compliment form:
Compliment Form
Customer Survey
Conducting survey plays a key role to get valuable information from the clients/users/customers that come across our services on day-to-day basis. Survey acts as a continuous improvement approach, which helps an organization to set a new benchmark of services in the relevant domain.
In order to be a part of our survey through offline mode, you just need to visit the Visa Application Centre (VAC) in person and fill-up the "APPLICANT SATISFACTION SURVEY FORM".
Processing time : Applicants are advised to submit visa applications minimum 15 days in advance of their travel plans.
- Please be advised that the estimated processing times are mentioned below. However, how long an application will take to process is also dependent on the following factors such as; the city the application was submitted in, in which city or country was the previous / old passport issued your current visa status and etc. The estimated processing time mentioned below does not include the time that the courier company will take to deliver the passport. Please keep in mind that incomplete applications will lead to a delay in the processing of an application, and all applicant(s) are requested to comply with any changes that may occur during this time.
- You are requested to make your travel arrangements only after receiving relevant service. BLS/HCI/CGI will not be liable for any claims of inconvenience or penalties should applicant need to make changes to their travel plans owing to the delays and/or any inconvenience caused due to any rejections.
Note: Applications sent by post will take additional 3-4 working days for processing.
Visa Fee schedule
Kindly refer to the fee tables. You may look up the exact visa fee payable based on your nationality and visa to be applied for.
| Charge Type |
Amount |
Remarks |
| Short Stay Visa Fees |
SGD 95.50 |
For each application |
| Children between 6-12 years |
SGD 55.70 |
For each application |
| Service Fees |
SGD 22.30 |
For each application |
| SMS Fees |
SGD 5.00 |
Optional Service |
| Courier Fees |
SGD 25.00 |
Optional Service |
| Form Filling |
SGD 15.00 |
Optional Service |
| Photocopy |
SGD 0.50 |
Optional Service |
| Photograph |
SGD 12.00 |
Optional Services |
| Printing |
SGD 1.00/Page |
Optional Services |
| Internet Kiosk |
SGD 10.00 |
Optional Services |
| Premium Lounge |
SGD 40.00 |
Optional Services |
| Mobile Biometric |
SGD 250.00/Application |
Optional Services |
| Prime Time Submission |
SGD 50.00 |
Optional Services |
| Premium Lounge |
SGD 40.00 |
Optional Services |
| Sl. No. |
Nationality |
Visa fee amount(in CAD) |
| 1 |
Iran |
335 |
| 2 |
Macau |
335 |
| 3 |
Afghanistan, Argentina, Bangladesh, DPR Korea, Jamaica, Maldives, Mauritius, Mongolia, Nepal, US and Canada, and Uruguay |
0 |
| 4 |
Japan |
65 |
| 5 |
Russia – single entry |
330 |
| 6 |
Russia – double entry |
720 |
| 7 |
Russia – multiple entry |
950 |
| 8 |
Sri Lanka – 1 month with double entry |
140 |
| 9 |
Sri Lanka – 3 months with single entry |
140 |
| 10 |
Sri Lanka – 3 months with double entry |
220 |
| 11 |
Singapore |
215 |
| 12 |
USA |
960 |
| 13 |
Ukraine |
680 |
| 14 |
Mozambique – Single entry (additional urgency charges of 530 may be applicable) |
660 |
| 15 |
Mozambique – (Single entry Urgent same day) |
1190 |
| 16 |
Mozambique – Multiple entries (additional urgency charges of 620 may be applicable) |
1,730 |
| 17 |
Mozambique – Multiple entries (additional urgency charges of 620 may be applicable) |
1,730 |
| 18 |
Nigeria |
1960 |
| 19 |
UK Nationals |
1205 |
| 20 |
All other nationals not mentioned above |
335 |
Applicants who are not residents or who have not completed two years of residence in EDIor Macau are required to fill in the Personal Particulars Form in addition to the Visa Application Form
in Singapore 
| 